Jira Service Management

{"xsrfToken":"591516da3e1e32cab03043657706415c351aaa16_lout","branding":{"id":"2","key":"esd","name":"eTailPet Help Center","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c95f02","headerLinkHoverBGColor":"#c95f02","headerBadgeColor":"#c95f02"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/beee0a14-c964-43e7-b474-d337f5da6aff/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNjM5YTU5Ni0wMTBmLTQzMDgtOGY5NS00Y2U2Zjk4YmQxOWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJlZWUwYTE0LWM5NjQtNDNlNy1iNDc0LWQzMzdmNWRhNmFmZiI6WyJyZWFkIl19LCJleHAiOjE3NDM0MDU4MjYsIm5iZiI6MTc0MzQwNTIyNn0.14HxZPbULKxGMewrVvWc6E-VoEeUynb7qvf17NhJv7A&client=2639a596-010f-4308-8f95-4ce6f98bd19f&mode=fit","logoId":"beee0a14-c964-43e7-b474-d337f5da6aff","isLogoAvailable":true,"helpCenterTitle":"Welcome to the eTailPet Help Center","sharedPortalName":"eTailPet Knowledge Base","userInitialAnnouncementMessageWiki":"<ul>\n <li><h3><a name=\"\" target=\"_blank\" style=\"text-decoration: underline;\"></a><font color=\"orange\"> To submit a support ticket email us at <a href=\"mailto:_support@etailpet.com_\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\"><em>support@etailpet.com</em></a>. </font></h3></li>\n <li><h3><a name=\"\" target=\"_blank\" style=\"text-decoration: underline;\"></a><font color=\"orange\"> To reach support via phone, call us at 323-370-0738. </font></h3></li>\n <li><h3><a name=\"OurServiceDeskandwebsiteareunderconstructionasweimplementsomenewinternalupdatesandupgrades.Certainfeaturesmaybeunavailableduringthisprocess....\" target=\"_blank\" style=\"text-decoration: underline;\"></a><font color=\"orange\"><b>Please Pardon our Dust:</b></font> Our Service Desk and website are under construction as we implement some new internal updates and upgrades. Certain features may be unavailable during this process. We will post a full list of any changes on our Maintenance and Release board as soon as everything is completed. To avoid missing any of your requests or needs in the meantime, please direct all support inquiries to <a href=\"mailto:_support@etailpet.com_\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\"><em>support@etailpet.com</em></a> or call us at (323) 370-0738 so our team can assist you as promptly as possible. Thank you!</h3></li>\n <li><h3><a name=\"UpgradingtoWindows11atthistimemaycauseyourlabeland%2ForreceiptprinterstostopfunctioninguntilcompatibledriversaremadeavailablefromMicrosoft\" target=\"_blank\" style=\"text-decoration: underline;\"></a><font color=\"orange\"><b>WINDOWS 11 NOTICE:</b></font> Upgrading to Windows 11 at this time may cause your label and/or receipt printers to stop functioning until compatible drivers are made available from Microsoft</h3></li>\n <li><h3><a name=\"SearchtheKnowledgeBaseorusethelinksbelowtolearnaboutallthingseTailPet.\" target=\"_blank\" style=\"text-decoration: underline;\"></a>Search the Knowledge Base or use the links below to learn about all things eTailPet.</h3></li>\n <li><h3><a name=\"ToreviewMaintenanceReleasesandPlatformUpdatesClickHerehttps%3A%2F%2Fetailpet.atlassian.net%2Fservicedesk%2Fcustomer%2Fkb%2Fview%2F137199618.\" target=\"_blank\" style=\"text-decoration: underline;\"></a>To review Maintenance Releases and Platform Updates <b><a href=\"https://etailpet.atlassian.net/servicedesk/customer/kb/view/137199618\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Click Here</a></b>.</h3></li>\n <li><h3><a name=\"TosubmitaFeatureRequestClickHerehttps%3A%2F%2Fetailpet.atlassian.net%2Fservicedesk%2Fcustomer%2Fportal%2F2%2Ftopic%2F21e3e0a48262437ea3460616cb0c0865.\" target=\"_blank\" style=\"text-decoration: underline;\"></a>To submit a Feature Request <b><a href=\"https://etailpet.atlassian.net/servicedesk/customer/portal/2/topic/21e3e0a4-8262-437e-a346-0616cb0c0865\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Click Here</a></b>.</h3></li>\n</ul>","translations":{"en-US":{"helpCenterTitle":"Welcome to the eTailPet Help Center","sharedPortalName":"eTailPet Knowledge Base","announcementMessage":"* h3. {color:orange} To submit a support ticket email us at mailto:_support@etailpet.com_. {color}\n* h3. {color:orange} To reach support via phone, call us at 323-370-0738. {color}\n* h3. {color:orange}*Please Pardon our Dust:*{color} Our Service Desk and website are under construction as we implement some new internal updates and upgrades. 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We will post a full list of any changes on our Maintenance and Release board as soon as everything is completed.</p>\n<p>To avoid missing any of your requests or needs in the meantime, please direct all support inquiries to <a href=\"mailto:_support@etailpet.com_\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><em>support@etailpet.com</em></a> or call us at (323) 370-0738 so our team can assist you as promptly as possible.</p>\n<p>Thank you!</p>\n<h5><a name=\"Youcanviewallknowledgebasearticlesusingtheoptionsprovidedherehttps%3A%2F%2Fetailpet.atlassian.net%2Fservicedesk%2Fcustomer%2Fportal%2F2.\" target=\"_blank\"></a>You can view all knowledge base articles using the options provided <a href=\"https://etailpet.atlassian.net/servicedesk/customer/portal/2\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>.</h5>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"94","name":"Brand Catalog Submission","descriptionHtml":"<p><a href=\"https://dl.dropbox.com/s/j7nls722hkarcn0/Catalog%20Request%20Template%20%28Vendor%29.xlsx?dl=0\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click Here</a> to download the eTP Import Template <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>If you are a retailer</b>, please use the <a href=\"https://etailpet.atlassian.net/servicedesk/customer/portal/2/group/3/create/19\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Link</a></p>","callToAction":"Brand Catalog Submission","introHtml":"<p>Manufacturer's Portal to Submit Information to Upload to eTP Catalog</p>","icon":10580,"iconUrl":"https://etailpet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10580","groups":[6],"key":""},{"id":"19","name":"Catalog Request","descriptionHtml":"<p>Please fill out the following form to complete your Catalog Request submission. <br class=\"atl-forced-newline\"> Attach the filled out Catalog Request Template (<b><a href=\"https://dl.dropbox.com/s/inhqw3s1ehmoiss/Catalog%20Request%20Template.xlsx?dl=0)\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click Here to download</a></b>) <br class=\"atl-forced-newline\"> Catalog requests are handled on a first come, first serve basis. <br class=\"atl-forced-newline\"> Expedite service is available at a billable rate. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b><a href=\"https://etailpet.atlassian.net/servicedesk/customer/portal/2/article/30867474?src=200998304\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click Here </a> to read the catalog requests requirements to avoid rejection.</b></p>","callToAction":"Catalog Request","introHtml":"<p>Request to add products or make changes to the Product Universe.</p>","icon":10582,"iconUrl":"https://etailpet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[3],"key":""},{"id":"97","name":"Premier Partner Portal","descriptionHtml":"<p>Exclusive Brand Support for Premier Partners Only \uD83D\uDC3E <a href=\"https://go.etailpet.io/partner-program?__hstc=247749464.048454e95f8ff9b94bc36088f487d915.1639506894523.1648839681311.1648866197482.36&__hssc=247749464.2.1648866197482&__hsfp=1893437804#\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Partner Program Sign Up</a></p>","callToAction":"Premier Partner Portal","introHtml":"<p>Premier Partner Support - Non Catalog</p>","icon":10556,"iconUrl":"https://etailpet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10556","groups":[6],"key":""},{"id":"55","name":"Astro Loyalty","descriptionHtml":"<p>Please fill out the following form and be as detailed as possible in order for our agents to best assist you <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Instructions for commonly used functions can be found in the eTailPet Knowledge Base. <a href=\"https://etailpet.atlassian.net/servicedesk/customer/portal/2/article/290127999\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CLICK HERE</a> to learn more.</p>","callToAction":"Astro Loyalty","introHtml":"<p>Report an issue with Astro Loyalty</p>","icon":10502,"iconUrl":"https://etailpet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10502","groups":[],"key":""},{"id":"54","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10547,"iconUrl":"https://etailpet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"21","name":"CNAME Records","descriptionHtml":"","callToAction":"CNAME Records","introHtml":"<p>Request to have CNAME records generated to mask your eTailPet sub domain</p>","icon":10473,"iconUrl":"https://etailpet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[],"key":""},{"id":"99","name":"Ecom Priority","descriptionHtml":"","callToAction":"Ecom Priority","introHtml":"","icon":10518,"iconUrl":"https://etailpet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"14","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://etailpet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"57","name":"Feature Requests","descriptionHtml":"","callToAction":"Feature Requests","introHtml":"","icon":10498,"iconUrl":"https://etailpet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""},{"id":"93","name":"General Product Support","descriptionHtml":"","callToAction":"General Product Support","introHtml":"","icon":10586,"iconUrl":"https://etailpet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10586","groups":[],"key":""},{"id":"53","name":"Hardware Issues","descriptionHtml":"","callToAction":"Hardware Issues","introHtml":"","icon":10469,"iconUrl":"https://etailpet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"111","name":"Internal Project(s)","descriptionHtml":"","callToAction":"Internal Project(s)","introHtml":"<p>This request type is to be used to track the time on internal projects that do not natively fit into another category.</p>","icon":10488,"iconUrl":"https://etailpet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10488","groups":[],"key":""},{"id":"98","name":"KBA Needed","descriptionHtml":"","callToAction":"KBA Needed","introHtml":"","icon":10573,"iconUrl":"https://etailpet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[],"key":""},{"id":"20","name":"Programming Quote","descriptionHtml":"<p>Misc quote, API Catalog Sync or other billable request</p>","callToAction":"Programming Quote","introHtml":"<p>Request a quote for programming hours</p>","icon":10484,"iconUrl":"https://etailpet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"95","name":"Report a Bug","descriptionHtml":"<p>Report a Software Issue</p>","callToAction":"Report a Bug","introHtml":"<p>Report a programming or technical issue related to software - Please do not submit catalog requests here</p>","icon":10583,"iconUrl":"https://etailpet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10583","groups":[],"key":""},{"id":"56","name":"Reporting & Payments","descriptionHtml":"<p>Please fill out the following form and be as detailed as possible in order for our agents to best assist you</p>","callToAction":"Reporting & Payments","introHtml":"<p>Get general support for anything related to eTailPet reports and payment processes</p>","icon":10549,"iconUrl":"https://etailpet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"RETAILER Requests"},{"id":6,"name":"VENDOR, MANUFACTURER, BRAND Requests"}],"orderMapping":{"6":[97,94],"3":[19],"5":[19,21]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d731d17c-1017-3003-b7b7-b2fa4a53bc5b","appLinkName":"System Confluence","appLinkUrl":"https://etailpet.atlassian.net/wiki","spaceKey":"EN","spaceName":"eTailPet Knowledge Base","spaceUrl":"https://etailpet.atlassian.net/wiki/spaces/EN","isServer":false},"labels":[],"projectKey":"ESD","serviceDeskId":2,"kbLinkDomainURLs":["https://etailpet.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ESD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNjM5YTU5Ni0wMTBmLTQzMDgtOGY5NS00Y2U2Zjk4YmQxOWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM0MDY0MjYsIm5iZiI6MTc0MzQwNTIyNn0.F9kAjQn4IThVOdsO6mLkqo4F55U2SUGh4QP4JO1Xgco","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"2639a596-010f-4308-8f95-4ce6f98bd19f","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"e514ae08-7bec-4073-b6ed-0f278a3b862d","name":"✨ Training Videos | ALL PLATFORMS","description":"Training videos for Sellit! 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